Although we strive for excellence in the service, we provide to all our clients and the customers of our Lender clients, there is still the possibility that you may be dissatisfied with our performance. So, if something goes wrong, we need you to tell us about it so that we can monitor and improve our standards. Our Complaints Procedure is intended to set out our approach to client complaints and to reassure you that these will be dealt with fairly, effectively and swiftly, whilst helping us to retain your goodwill and continuing professional relationship with the firm.
Please click here for a copy of our complaints handling procedure.
